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- English
Tucows Inc. has been selected to manage the name registrations previously managed by Parava Networks, Inc. (dba 10-Domains.com).
Parava's former registrant-customers should soon receive notices of the transfer from Tucows since it is now implementing procedures to receive the bulk transfer of names from Parava.
ICANN terminated Parava's Registrar Accreditation Agreement (RAA) because of multiple breaches of its RAA. (The breach letter is at http://www.icann.org/correspondence/burnette-to-valdes-27feb09-en.pdf).
In accordance with De-Accredited Registrar Transition Procedures (http://www.icann.org/en/processes/registrars/de-accredited-registrar-transition-procedure-01oct08.pdf), ICANN initiated a “Request for Statements of Interest' (RFI) from registrars who were interested in managing Parava's name registrations. 14 Registrars responded to the RFI and from those, Tucows was selected.
Current or former Parava customers who are not contacted by Tucows, or those with questions, should contact Tucows at:
Web: http://help.hover.com
Telephone: North American toll free: 1-866-731-6556 or Direct: +1 416-538-5498
Email: help@hover.com
FAQs
Q. Do registrants have to pay a fee for the bulk transfer?
A. No, there is no cost to registrants for the bulk transfer. Unlike a normal inter-registrar transfer, the registration terms will not be extended by a year. Accordingly, it is important to contact Tucows if your registration will expire soon in order to maintain your registration.
Q. Why do former Parava customers need to contact Tucows?
A. Parava did not forward billing information to Tucows. Accordingly, all registrants must provide updated billing information or transfer their names to other registrars.
Q. What if former Parava customers want to use a different registrar?
A. Registrants will continue to be able to transfer their registrations to other registrars under the Inter-Registrar Transfer Policy (see http://www.icann.org/en/transfers/). Note that Tucows may deny transfers for the first 60 days following the bulk transfer, at Tucows's discretion. This 60-day period is permissible under the Inter-Registrar Transfer Policy, and is intended to help protect registrants. Names that will expire during the first 60 days following the transfer to Tucows should be renewed by the registrant by contacting Tucows at:
Web: http://help.hover.com
Telephone: North American toll free: 1-866-731-6556 or Direct: +1 416-538-5498
Email: help@hover.com
Q. How will Parava customers know if a message purportedly from Tucows is legitimate?
A. The message from Tucows should direct you to their website hosted at http://help.hover.com or http://www.hover.com. If you believe a message purportedly from Tucows is not legitimate, you should navigate to their web page directly, at http://help.hover.com. For general advice about avoiding phishing email messages, you may also wish to refer to the materials prepared by the Anti-Phishing Working Group (see http://www.antiphishing.org/consumer_recs.html).