Frank Fowlie, ICANN Ombudsman, has completed a research dissertation for La Trobe University, Melbourne Asutralia. The dissertation has been passed by the uinversity, and the Ombudsman will be awarded the degree of Doctor of Conflict Resolution.
The dissertation entitled”A Blueprint for the Evaluation of an Ombudsman’s Office: A Case Study of the ICANN Office of the Ombudsman“, may be found online at: http://www.icann.org/ombudsman/blueprint-for-evaluation-of-an-ombudsman-nov08.pdf