Last month, the ICANN organization officially launched its Complaints Office, which serves a complimentary role to ICANN’s existing complaints processes, such as Contractual Compliance, Request for Reconsideration and the Ombudsman. However, we have noticed some confusion about the difference between the scope of the Complaints Office and the Office of the Ombudsman. We hope that this blog will help clarify and differentiate the roles and scopes of our offices.
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We fully anticipate that there will be some overlap – especially in the early stages – between the complaints received by our offices, so we’ll be working together to direct complaints to each other when appropriate. While our work will be separate, and we report to different parts of the ICANN ecosystem, we both aim to provide more accountability and transparency for the ICANN organization, Board and community, in service of ICANN’s mission.
As a reminder, it is expected that the Complaints Office and its processes will continue to develop and evolve over time. If you have any questions, ideas, suggestions or comments about the Complaints Office, please feel free to contact Krista directly.
For more information about the Complaints Office, please visit here.
For more information about the Office of the Ombudsman, please visit here.