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Discussion
Paper on Transfer of Sponsorship of Registrations Between Registrars
By Elana
Broitman, register.com
28 August 2001
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REGISTRAR
TRANSFERS:
ALLOWING CONSUMER CHOICE BY ENSURING CONSUMER PROTECTION
The Importance
of Consumer Protection
The registrar
community is the interface between registries and consumers (or registrants).
Many registrants do not have a good understanding of the various players
in the domain name registration industry, and there have been accusations
of misleading solicitations and slamming. It is incumbent on the registrar
community to provide minimum levels of consumer protection for registrants.
While many
registrars take consumer protection very seriously, there have also
been examples of registrars and resellers that do not. Ultimately,
consumer protection builds the reputation of the domain name industry,
supports ICANN's charge to protect the stability and security of the
domain name system, and furthers the registrar community's interest
in self-regulation and protection of domain name consumers.
Consumer Choice
At the same
time, the registrar market operates best on the principles of fair
and open competition and a level playing field. Consumers should be
able to work with their registrar of choice. Therefore, while registrars
must ensure that transfers are in fact authorized by the Domain Name
holders or their authorized representatives, thereby protecting consumers,
they must do so in a manner that avoids establishing unreasonable
barriers and is designed to promote the goal of implementing the consumers'
wishes.
The goal of
accurately reflecting consumers' wishes will be best achieved by registrars
adhering to minimum standards of transfer authorization, so that such
transfer requests can be appropriately authorized.
Diverse Registrar Practices
In working
to achieve this goal, it is important to recognize that registrars
have a variety of different business models and are located in and
service registrants from a variety of markets, with different languages,
legal frameworks and cultures. Some registrars rely on direct relationships
with registrants, while others predominantly work through ISPs, hosting
companies, telecommunications providers or other resellers. Any standards
of transfer authorization and verification to be implement across
the industry can and should flexibly accommodate these various models
in order to promote consumer choice. However, regardless of these
differences, all registrars must be responsible for imposing certain
minimum standards to ensure proper authorization and consumer choice.
The industry's reputation depends on all registrants being treated
to an equally high standard of protection.
ICANN Letter to Registry on Registrar Transfer Process
On August
27, 2001, the ICANN Vice President and General Counsel sent a letter
in response a letter from the VeriSign Global Registry Services. ICANN
published this letter together with a statement regarding Registration
Transfer Rules. These documents provide further clarification regarding
the treatment of registrar transfers in Exhibit B of Registry-Registrar
Agreement ("RRA"). The letter states that
"under the [ "Policy
on Transfer of Sponsorship of Registrations Between Registrars"
that appears as Part A of Exhibit B of the Registry-Registrar
Agreement],the gaining registrar is responsible for obtaining
"express authorization from an individual who has the apparent
authority to legally bind the Registered Name holder", to
"retain a record of reliable evidence of the authorization",
and to provide the losing registrar "a copy of the authorization
if and when requested." The policy provides that the losing
registrar should approve or deny the transfer as appropriate in
the circumstances. The policy states four instances in which a
transfer may be denied, but indicates that those are only illustrations
of a losing registrar's more general ability to deny transfers
in appropriate circumstances.
From the language of
the policy, it seems apparent that:
1. The responsibility
for ensuring that a Registered Name Holder authorizes the transfer
lies with the gaining registrar, not the losing registrar.
2. This allocation of responsibility should not prevent the
losing registrar, as an additional measure, from seeking to
inform Registered Name Holders of impending transfers and affording
them an opportunity to express their objection.
3. The allocation of responsibility does indicate, however,
that the losing registrar may not deny a transfer request that
the gaining registrar has verified merely because the losing
registrar has not verified it. Thus, a losing registrar should
not deny a transfer request simply because it has notified the
Registered Name Holder of the request and has not received a
response.
4. The losing registrar may, however, deny the transfer request
where it has an adequate reason for believing that the Registered
Name Holder has not authorized the transfer. In some instances,
the failure of the Registered Name Holder to respond to a notification
may form one element of the reason. Because the policy allocates
the verification responsibility to the gaining registrar, however,
the lack of such a response is not by itself an adequate reason
to deny the transfer. Additional elements of an adequate reason
may include information relating to the Registered Name Holder
(such as prior communications) or the authorization practices
followed by the gaining registrar."
The accompanying statement
posted by ICANN further states that
"that
letter explains the legal interpretation of the current policy,
but also notes that there is a significant opportunity for codes
of practice or agreements between or among registrars to promote
a more certain, better understood, transfer mechanism."
In the spirit of following
up on these statement and letter, we are recommending the following
principles for registrar transfers.
Principles of a Registrar
Transfer Authorization System
True consumer
choice will only be achieved in the context of registrar transfers
if registrars uphold minimum standards of transfer authorization and
verification, which provide for consumer protection. The current point
of debate within the registrar constituency regarding transfer policy
centers on what constitutes proper authorization practices on the
part of a gaining registrar such that the losing registrar should
not deny a transfer request even in the absence of express authorization
from its customer.
Attached hereto
as Exhibit A is a list of factors to be used in determining whether
a registrar maintains proper authorization practices for transfers.
Additional factors may be added from time to time based upon discussions
within the registrar constituency, but the key is that a gaining registrar
must retain and be able to produce a written or electronic copy of
reliable evidence of authorization from an individual who has the
apparent authority to legally bind the Registered Name Holder that
demonstrates such individual's understanding that a registrar transfer
is taking place. A losing registrar may verify with a registrant that
it is the registrant's intent to transfer its domain name to such
gaining registrar.
When a gaining
registrar maintains such proper authorization practices, a losing
registrar should not deny a transfer request unless it receives an
express objection from an individual who has the apparent authority
to legally bind the Registered Name Holder. Conversely, when a gaining
registrar does not maintain proper authorization practices, a losing
registrar should deny a transfer request unless it receives the express
authorization from an individual who has the apparent authority to
legally bind the Registered Name holder.
Exhibit A
Factors
to be used in determining whether a registrar maintains proper authorization
practices for transfers
Documentation and Review
-
Registrars
must retain an electronic or written copy of the reliable evidence
of transfer authorization and produce such at the request of a losing
registrar within five business days of such request.
-
If the
gaining registrar fails to produce such evidence within such time
frame, the gaining Registrar must transfer the affected domain name
to the losing registrar promptly upon request of the losing registrar.
Form of
Reliable Evidence of Authorization
While the Registrar Accreditation Agreement and Exhibit B of the RRA
are based on the gaining registrar at minimum obtaining and storing
reliable evidence of transfer authorization and such evidence should
be written or electronic, the authorization and verification may take
a variety of forms in order to accommodate the divergent jurisdictions,
cultures, and business models of registrars.
Any of the
following provides the minimum standard of what would suffice as reliable
evidence of authorization:
-
Authorization
signed by an individual who has the apparent authority to legally
bind the Registered Name holder. Such authorization would make explicit
reference to the domain name(s) being transferred, provided that
a signed master authorization letter separate from an electronic
communication with the domain names in question would be acceptable,
so long as such signed master authorization letter is also notarized
or authenticated by the appropriate equivalent authority This is
designed to address the needs of large corporate customers or others
with periodic bulk transfer needs.
-
A copy
of the email sent to the administrative contact or registrant by
the gaining registrar in reply to or confirming the initial domain
name transfer request from such registrant. The language of the
reply email should make clear to the registrant that its domain
name is being transferred to such registrar. This email must be
stored and saved with header information (date and time sent, sender,
"to" addressee, etc.). In case of an email authorization,
the registrar must also have a copy of an email to such administrative
contact or registrant confirming the transfer. Again, the email
must make clear to the registrant that its name is being transferred
and must be stored and saved with header information (date and time
sent, sender, "to" addressee, etc.) The losing registrant
must also maintain log files reflecting all transactions with respect
to the above transfers, including email addresses, dates, and times,
as well as a copy of the whois information for such domain name
prior to the transfer for the domain name registration. These emails
will provide a minimum standard for ensuring that authorization
was received, while still allowing for automated processes.
-
If an
entity is seeking to transfer one or more domain name(s) for which
the entity is not the registrant or administrative contact, such
as an ISP or other reseller seeking to transfer multiple domain
names on behalf of its customers, the gaining registrar must provide
the following as reliable evidence of authorization from individual
who has the apparent authority to legally bind the Registered Name
holder:
-
a
copy of a transfer authorization agreement or letter signed
by the gaining registrar and the reseller initiating the transfer.
Such transfer authorization must represent that the entity initiating
the indirect transfer has contacted all affected registrants
(its customers), and has obtained their express authorization
to transfer the subject domain names; and
-
either
an authorization agreement signed by such reseller and the registrant,
or a copy of the emails and log sent and received by the reseller
or the registrar, as described in the direct authorization above.
The applicable method will depend on the practices of the reseller,
but must at minimum contain written or electronic documentation
demonstrating that the registrant has been appropriately apprised
that a registrar transfer has been initiated on its behalf.
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Page Updated
28-Aug-2001
(c) 2001
The Internet Corporation for Assigned Names and Numbers.
All rights
reserved.
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