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Bulk Transfer of Domain Names from Best Bulk Register to BigRock Solutions

15 March 2011

ICANN has authorized the bulk transfer of Best Bulk Register, Inc.’s gTLD domain names to Big Rock Solutions Pvt Ltd., due to a compliance action taken by ICANN that resulted in the de-accreditation of registrar Best Bulk Register, Inc. (Best Bulk Register).

The affected gTLD registries have taken steps to effect the bulk transfer. Former registrant-customers of Best Bulk Register should soon receive notices from BigRock Solutions of the transfer. Customer questions about the transfer should be directed to BigRock Solutions, using the contact details provided below. Additional information about this bulk transfer of domain names of Best Bulk Register is also provided below.

FAQs

Q. Why was this transfer authorized by ICANN?

A. Best Bulk Register’s Registrar Accreditation Agreement (RAA) was terminated by ICANN because of Best Bulk Register’s failure to comply with the requirements of the RAA. (The notice of termination is posted at http://www.icann.org/en/correspondence/burnette-to-gurung-09feb11-en.pdf [PDF, 190 KB]) As a result, Best Bulk Register is no longer permitted to register or manage gTLD registrations.

Q. How was the gaining registrar selected?

A. ICANN followed its De-Accredited Registrar Transition Procedure (see http://www.icann.org/en/processes/registrars/de-accredited-registrar-transition-procedure-01oct08.pdf [PDF, 119 KB]) to identify a gaining registrar. Through this competitive process, BigRock Solutions was selected.

Q. Will BigRock Solutions attempt to contact the affected registrants? What should current/former Best Bulk Register customers do?

A. Former customers of Best Bulk Register should receive a notice of the transfer and instructions for continued management of their names from BigRock Solutions. Affected customers who do not receive notices from BigRock Solutions should check the web page prepared by BigRock Solutions for this bulk transfer at http://www.bigrock.com/popup.php?action=mypages&page=Best-Bulk-Registrar-Transfer-to-BigRock.html&location=US or contact BigRock Solutions directly at:

Telephone: +1.888.924.4762
Fax: +1.415.358.0893
Email sales@bigrock.com
Web: http://www.bigrock.com/


Q. Do registrants have to pay a fee for the bulk transfer?

A. No, there is no cost to registrants for the bulk transfer. Unlike a normal inter-registrar transfer, the registration terms will not be extended by a year. Accordingly, it is important to contact BigRock Solutions if your registration will expire soon in order to maintain your registration.

Q. Why do former Best Bulk Register customers need to contact BigRock Solutions?

A. Best Bulk Register did not forward billing information to BigRock Solutions. Accordingly, all registrants must provide updated billing information or transfer their names to other registrars.

Q. What if former Best Bulk Register customers want to use a different registrar?

A. Registrants will continue to be able to transfer their registrations to other registrars under the Inter-Registrar Transfer Policy (see http://www.icann.org/en/transfers/). Note that BigRock Solutions may deny transfers for the first 60 days following the bulk transfer, at its discretion. This 60-day period is permissible under the Inter-Registrar Transfer Policy, and is intended to help protect registrants. The registrant should renew names that will expire during the first 60 days following the transfer to BigRock Solutions by contacting BigRock Solutions at:

Telephone: +1.888.924.4762
Fax: +1.415.358.0893
Email: sales@bigrock.com
Web: http://www.bigrock.com/


Q. How will Best Bulk Register customers know if a message purportedly from BigRock Solutions is legitimate?

A. The message from BigRock Solutions should direct you to their website hosted at www.bigrock.com or refer you to other contact information provided above. If you believe a message purportedly from BigRock Solutions is not legitimate, you should navigate to their web page directly, at http://www.bigrock.com. For general advice about avoiding phishing email messages, you may also wish to refer to the materials prepared by the Anti-Phishing Working Group (see http://www.antiphishing.org/consumer_recs.html).